b j britannia:jahco
b j britannia:jahco
NCR-2026-024 Demo Customer witness unavailable at nominated hold point
ISO 9001 · LRQA Sun 9 Aug 2026
NCR-2026-024 Closed Customer

Customer witness unavailable at nominated hold point

What was found

Incitec Pivot inspector did not attend the notified hydro on 30 June. Test held over four days.

Corrective action

Hold point notification lead time extended from 5 to 10 working days for all witnessed tests.

Raised by David Nguyen, QA / Test Coordinator, on 30 Jun 2026 · closed 8 Jul 2026.
Detail
Job
JN 174276
Customer
Incitec Pivot Fertilisers
Source
Customer
Cause
Customer — hold point
Disposition
Rework
None
Cost
Rework hours are booked to the Rework category, which is indirect. They name this job so the cost is attributable, and they never touch the job's quoted manufacturing or testing hours.